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E-mail: sales@gotparts-business.ca

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Return Policy

We have a 30‑day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, the item must be in the same condition in which you received it, unused and in its original packaging.

To start a return, please contact us at sales@gotparts.ca. If your return is accepted, we can send you a return shipping label and deduct the shipping cost from your refund, or you may return the product using your own shipping account. Items sent back to us without first requesting a return may not be accepted.

If you are shipping an item valued at over $100, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item. You are responsible for the package until we receive it, so please ensure it is packed safely.

Damages and Incorrect Shipments

Please inspect your order upon receipt and contact us immediately if any item is defective, damaged or if you receive the wrong product, so that we can evaluate the issue and take appropriate action.

Exceptions / Non-returnable Items

Certain types of items cannot be returned. Where applicable, your order will indicate if an item is non‑returnable. Custom products, such as special orders or personalised items, also cannot be returned.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved. If
approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.

Please allow up to 15 business days to receive your approved refund. If, after 15 business days, you have not received your refund, please contact us at sales@gotparts.ca.